Shipping policy

Shipping & Delivery Policy

Last Updated: August 2026

At Mothers Banglez, we carefully pack every order to ensure your jewellery reaches you safely and in good condition.

This Shipping & Delivery Policy explains how orders placed through mothersbanglez.in are processed, shipped and delivered.

By placing an order on our website, you agree to the terms mentioned below.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your products for dispatch.

Orders generally undergo:

  • Order verification

  • Product quality check

  • Secure packaging

  • Shipping label preparation

  • Handover to our delivery partner

Orders are normally processed within 1–3 business days.

Orders placed on Sundays, public holidays or during major sale/festival periods may require additional processing time.

Delivery Time

After dispatch, orders within India generally take approximately 3–7 business days to reach the customer.

Delivery times may vary depending on:

  • Customer location

  • PIN code serviceability

  • Courier partner

  • Weather conditions

  • Public holidays

  • Local restrictions

  • Festivals or high-volume sale periods

  • Other circumstances beyond our control

Remote locations may require additional delivery time.

The delivery timelines mentioned above are estimates and should not be considered guaranteed delivery dates.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

  • Order value

  • Delivery location

  • Product/package weight

  • Shipping method

  • Promotional offers

From time to time, Mothers Banglez may provide free shipping or discounted shipping as part of promotional campaigns.

Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp, email or another communication method associated with your order.

Tracking information may take some time to become active after the parcel is handed over to the courier partner.

Customers are encouraged to monitor the tracking status once the order has been dispatched.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address while placing an order.

Please ensure that the following details are correct:

  • Customer name

  • House/flat/building number

  • Street or area

  • City

  • State

  • PIN code

  • Mobile number

  • Landmark, where necessary

Mothers Banglez will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete or outdated address information provided by the customer.

Changing the Delivery Address

If you need to change your delivery address, please contact us immediately after placing your order.

We will try to update the address if the order has not yet been processed or dispatched.

Once the parcel has been shipped, we may not be able to change the delivery address.

Delivery Attempts

Our courier partner may attempt delivery more than once if you are unavailable during the first attempt.

Customers should ensure that:

  • The registered phone number is active.

  • Someone is available to receive the parcel.

  • Courier calls are answered when possible.

If the courier is unable to deliver the parcel after the permitted delivery attempts, the package may be returned to Mothers Banglez.

Refused or Undelivered Orders

If an order is returned to us because:

  • The customer refused delivery,

  • The customer was unavailable,

  • The courier was unable to contact the customer,

  • An incorrect address was provided,

  • An incomplete address was provided, or

  • Delivery could not be completed due to circumstances attributable to the customer,

the order may be treated as Return to Origin (RTO).

If the customer requests the order to be shipped again, additional shipping charges may apply.

For prepaid orders returned to us due to customer-related delivery issues, any applicable refund may be processed after deducting shipping, return shipping or handling charges, subject to applicable law.

Cash on Delivery Orders

Cash on Delivery availability may depend on:

  • Delivery PIN code

  • Order value

  • Product category

  • Previous order history

  • Courier availability

Mothers Banglez reserves the right to restrict or disable Cash on Delivery for certain orders or locations.

For COD orders, customers are requested to keep the payable amount ready when receiving the parcel.

Repeated refusal of COD orders may result in COD being unavailable for future orders.

Delayed Shipments

While we make every reasonable effort to dispatch and deliver orders on time, delays may occasionally occur due to circumstances outside our control.

These may include:

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Transport disruptions

  • Government restrictions

  • Festivals

  • Strikes

  • Public holidays

  • High order volumes

  • Technical or logistics issues

If your order is delayed significantly, please contact our support team with your order number and we will assist you in checking the shipment status.

Orders Required for Weddings, Functions or Special Occasions

We understand that many Mothers Banglez products may be purchased for weddings, festivals, functions or other special occasions.

However, courier delivery dates cannot always be guaranteed.

Customers ordering for a specific event are strongly encouraged to place their orders well in advance.

Mothers Banglez cannot accept responsibility solely because an order did not arrive before a particular wedding, function, festival, travel date or other personal event when the shipment was dispatched within our normal processing timeframe.

Damaged Package at Delivery

If the outer parcel appears significantly damaged, opened or tampered with at the time of delivery, we recommend taking photographs or video evidence before opening the package.

Please record a continuous unboxing video starting from the unopened package before removing the products.

If the product inside is damaged, defective or incorrect, please contact us within the timeframe specified in our Return, Replacement & Refund Policy.

Incorrect Product Received

If you receive a product different from what you ordered, contact our customer support team within 24 hours of delivery.

Please provide:

  • Order number

  • Product photographs

  • Outer package photographs

  • Shipping label photograph

  • Unboxing video, wherever available

Once verified, our team will assist you according to our Return, Replacement & Refund Policy.

Lost Shipments

If the courier tracking indicates that a parcel may have been lost during transit, please contact us.

We will coordinate with the courier partner to investigate the shipment.

If the parcel is officially confirmed as lost in transit, Mothers Banglez will provide an appropriate resolution such as a replacement or refund, subject to product availability and verification.

Shipment Marked Delivered but Not Received

If your tracking status shows Delivered but you have not received the package, please:

  1. Check with family members, neighbours, security personnel or reception.

  2. Confirm whether someone else accepted the parcel on your behalf.

  3. Contact us as soon as possible with your order number.

We will raise the issue with the courier partner for investigation.

Courier investigations may require additional time, and the final resolution will depend on the findings of the delivery partner.

Multiple Products in One Order

In some cases, products from the same order may be shipped separately.

You may therefore receive:

  • Multiple packages

  • Different tracking numbers

  • Deliveries on different dates

You will not be charged additional shipping fees solely because Mothers Banglez chooses to split an order into multiple shipments.

International Shipping

Unless specifically available during checkout, Mothers Banglez primarily processes deliveries within India.

If international shipping is made available, additional charges may include:

  • International courier charges

  • Customs duties

  • Import taxes

  • Local government charges

  • Clearance fees

Such charges, where applicable, may be payable by the recipient and are generally not controlled by Mothers Banglez.

Force Majeure

Mothers Banglez shall not be responsible for delays or failure in delivery resulting from circumstances beyond our reasonable control, including natural disasters, floods, severe weather, strikes, transport interruptions, government restrictions, emergencies or similar events.

Contact Us

For questions regarding shipping, tracking or delivery, please contact:

MOTHERS BANGLEZ

Phone:
+91 99444 54119
+91 99520 54119

Store Address:
Kamalam Complex
90, Union Mill Road
KPN Colony, Valipalayam
Tiruppur, Tamil Nadu – 641601
India

Website: mothersbanglez.in

Please keep your order number ready when contacting our support team so that we can assist you more quickly.

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