Refund policy

Return, Replacement & Refund Policy

Last Updated: August 2026

At Mothers Banglez, we take great care in selecting, inspecting and packing every piece of jewellery before it leaves us.

As imitation and fashion jewellery can be delicate, we request customers to carefully review the product photographs, descriptions, measurements and size information before placing an order.

By placing an order on mothersbanglez.in, you agree to the terms of this Return, Replacement & Refund Policy.

Please Check Before You Order

Jewellery appearance, fit and size can vary depending on the design.

Before completing your purchase, please make sure you:

  • Check the product description carefully.

  • Verify the bangle size and measurements before ordering.

  • Review the product photographs.

  • Contact our team if you require clarification regarding size, colour, design or measurements.

Our team will be happy to assist you before your purchase.

Customer Support:
+91 99444 54119
+91 99520 54119

Quality Check Before Dispatch

Every Mothers Banglez order goes through a quality check before packing and dispatch.

We inspect the product for visible damage and verify the item against your order before it is shipped.

However, jewellery contains delicate components and, in rare cases, damage may occur while the parcel is being transported.

When Can You Request a Replacement or Refund?

You may contact us if:

1. Product Arrived Damaged

The product has suffered significant damage during transportation.

2. Wrong Product Was Delivered

The product delivered to you is different from the product you ordered.

3. Product Has a Manufacturing Defect

The product has a genuine manufacturing defect that existed when you received it.

4. Product Is Materially Different From Its Description

The product received substantially differs from the description or specifications displayed on our website.

Eligible requests are subject to verification by the Mothers Banglez team.

Report an Issue Within 24 Hours

If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.

Please provide:

  • Customer name

  • Order number

  • Registered mobile number

  • Clear photographs of the product

  • Photograph of the outer package

  • Photograph of the shipping label

  • Continuous unboxing video, wherever applicable

  • Brief description of the issue

For transit-damage claims, a continuous unboxing video from the unopened parcel through complete opening of the package is strongly required for verification.

The video should be clear and should not contain cuts, edits or pauses.

Claims submitted after the reporting period may be difficult to verify and may not be accepted except where otherwise required under applicable law.

Returns We Do Not Normally Accept

Since jewellery is a personal-use fashion product, we do not offer general returns or exchanges for change of mind.

Returns or exchanges will normally not be accepted for reasons such as:

  • You changed your mind after placing the order.

  • You no longer require the product.

  • You ordered the product by mistake.

  • You purchased the product for another person and they did not like it.

  • The product does not suit your appearance or outfit.

  • You selected the wrong size.

  • The bangle does not fit because an incorrect size was ordered.

  • You expected the jewellery to be bigger or smaller despite measurements being provided.

  • You do not like the colour after receiving the product.

  • You expected a different shade because of your phone or monitor display.

  • You expected the product before a particular function, wedding or occasion.

  • The product has been used, worn, altered or damaged after delivery.

  • The product was damaged while trying it on or handling it improperly.

Please therefore confirm the size, measurements and design carefully before placing your order.

Colour & Appearance Variation

Product photographs are taken to represent the jewellery as accurately as reasonably possible.

However, slight differences in colour or appearance may occur because of:

  • Screen brightness

  • Mobile or computer display settings

  • Photography lighting

  • Indoor and outdoor lighting

  • Production or finishing variations

Minor colour variation alone will generally not be considered a product defect.

Minor Characteristics of Fashion Jewellery

Many of our jewellery products involve manual assembly, stone setting, plating and finishing.

Minor characteristics that do not materially affect the appearance or usability of the product may not necessarily be treated as defects.

These may include:

  • Minor variations in finishing

  • Small differences between individual pieces

  • Slight variation in stone placement

  • Minor marks associated with handmade finishing

  • Slight colour variation

  • Flexible earring posts or stems

  • Minor movement in chains or jewellery components

Each claim will nevertheless be reviewed individually.

Bangle Size & Fit

Customers are responsible for selecting the correct bangle size while placing an order.

A return or exchange cannot normally be provided because:

  • The selected bangle size is too small.

  • The selected bangle size is too large.

  • The design width feels different when worn.

  • The customer selected an incorrect size.

However, if Mothers Banglez sends a size different from the size mentioned in your confirmed order, please contact us within 24 hours and we will assist you.

Return Approval Process

Please do not send any product back without receiving approval from our team.

Once your request has been reviewed, our team will inform you whether the return/replacement has been approved.

If approved, we will provide:

  • Return instructions

  • Return address

  • Packing instructions, where required

  • Any additional information required to process the claim

Products returned without prior approval may not be accepted.

Condition of Returned Products

An approved return must be sent back:

  • Unused

  • Unworn

  • Unaltered

  • With all original accessories

  • With the original packaging wherever possible

  • In the same condition in which it was received

Please package the jewellery securely to prevent damage during return transportation.

Products showing signs of use, intentional damage, alteration or improper handling may not qualify for replacement or refund.

Replacement

Where a claim is approved, our preferred resolution may be a replacement of the same product, subject to stock availability.

If the same product is unavailable, we may offer:

  • An alternative product,

  • Store credit, or

  • A refund,

depending on the circumstances and applicable law.

There will be no additional product shipping charge for an approved replacement caused by an error attributable to Mothers Banglez or verified transit damage.

Refunds

If a refund is approved, the refund will normally be processed to the original payment method used for the order.

Refund processing time may vary depending on your bank, card provider, UPI provider or payment gateway.

Shipping charges, COD charges or other service charges may not be refundable unless the return resulted from an incorrect, defective or damaged product or where otherwise required under applicable law.

Any refund eligibility will be confirmed after inspection of the returned product.

Orders Damaged After Delivery

Mothers Banglez cannot accept responsibility for damage caused after successful delivery due to:

  • Improper handling

  • Dropping the jewellery

  • Pulling or stretching

  • Exposure to water

  • Perfume or chemicals

  • Improper storage

  • Normal wear and tear

  • Improper cleaning

  • Damage while wearing or removing jewellery

Please handle fashion jewellery carefully to maintain its finish and appearance.

Order Cancellation

If you wish to cancel or modify an order, please contact us as soon as possible after placing it.

We will try to accommodate your request if the order has not entered processing or been dispatched.

Once an order has been packed, processed or shipped, cancellation may not be possible.

Packages Refused or Returned to Sender

If an order is returned to us because:

  • The customer refused delivery,

  • An incorrect/incomplete address was provided,

  • The customer was repeatedly unavailable,

  • The courier could not contact the customer,

additional shipping charges may apply if the customer requests redispatch.

Any refund for such orders, where applicable, may be processed after deducting relevant shipping and handling expenses, subject to applicable law.

Contact Mothers Banglez

For return, replacement or refund assistance, please contact us with your order number and supporting details.

MOTHERS BANGLEZ

Phone:
+91 99444 54119
+91 99520 54119

Store Address:
Kamalam Complex
90, Union Mill Road
KPN Colony, Valipalayam
Tiruppur, Tamil Nadu – 641601
India

Website: mothersbanglez.in

Important Note

Mothers Banglez reserves the right to examine and verify return, replacement and refund requests to prevent misuse or fraudulent claims.

Nothing contained in this policy is intended to limit any rights or remedies available to consumers under applicable Indian consumer protection laws.

We encourage customers to contact our team before ordering if they have any questions regarding size, design, colour or product specifications.

Mothers Banglez — Where Tradition Meets Trends.